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Payment policy

Official information from the CityHouse system

Payment Policy

This section focuses on the methods, timing, and regulations regarding currency.

  • Confirmation Process: Bookings are only valid after payment is completed. The system will send an automatic confirmation email and receipt.
  • Payment Methods: We accept VietQR transfers and credit cards via OnePay.
  • Currency: Calculated in VND. Please note that we are not responsible for exchange rate fluctuations from the customer’s bank.

Contact Information: The hotel reserves the right to contact you via Email/Phone to confirm your schedule after payment.

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